An update

Mar 15, 2014,15:36 PM
 

An update for those interested. Went in today to pick up my second replacement factory sealed 5167r. Patek had accepted the last one as not up to standard and provided a replacement. Unfortunately this one is worse. One of the 4 lugs was unusually narrow (the one to the right of the 12 o'clock). It was excessively polished. Noticed it within a minute of picking up the watch. It was a pity as this watch had a perfect dial. The 10 and 2 was inline unlike the two previous 5167r which were returned. I have left it with the dealer to get Pateks response. I suspect  there is a bad batch of 5167r.


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New 5167r defective or acceptable for a Patek as they are hand made?

 
 By: SooS : January 26th, 2014-05:12
Just got my first Patek a 5167r factory sealed from a London AD and notice that the crown guard on the right is larger/wider than on the left. Is this acceptable? So far I've been told that as Pateks are hand made so you can't expect perfect symmetry like...  

mmmm not acceptable ,,,,hand made?

 
 By: moc : January 26th, 2014-05:32
Possibly hand finished,and this is not finished well..... Hand made is strong.....no company as big as Patek makes "hand made"watches....But then there are legends...... Mo

Would you get it replaced

 
 By: SooS : January 26th, 2014-06:39
Thanks Mo. Would this bother you? Would you get it replaced or just re polished?

Like Oliver and others have said...

 
 By: moc : January 27th, 2014-07:50
first check if its a constant"design feature"..otherwise make a point to your AD. Mo

Hand finished, not hand made...

 
 By: tick tock doctor : January 26th, 2014-06:08
Hello Soos, Surprised to see such a blemish, I would ask myself if this is acceptable to you. Its likely no one else will notice it on your wrist. But, perhaps some day you may want to sell or trade. What will the next potential owner think? Kind regards ... 

I agree may affect resale value

 
 By: SooS : January 26th, 2014-06:30
Thanks Anthony I actually see it every time I look at the watch. I agree about resale as the watch may look like it has been badly polished

Buck or feature? Have you compared it with ...

 
 By: small-luxury-world : January 26th, 2014-06:13
another 5167? "hand made" cases, who told you this? Oliver

To me it looks very similar ...

 
 By: small-luxury-world : January 26th, 2014-06:40
what I see on your picture and on those from PP. Once more, is it a feature and not a buck? Oliver ...  

Interesting

 
 By: SooS : January 26th, 2014-06:47
Thanks Oliver. That's reassuring. It's a very good picture to compare. However I have seen others that have symmetrical crown guards. Maybe this is within the tolerance range. I just find the variation too much for a high end watch.

Dear SooS, may I ask you a favour?

 
 By: small-luxury-world : January 26th, 2014-11:00
Please clarify the topic with your trustfully AD, an official PP retailer I guess. As you can see we can´t solve your "problem" here and I guess that´s what you really want. Let us know how it went out and welcome at PuristSPro by the way :-) Looking forw... 

Compared with another 5167r

 
 By: SooS : February 9th, 2014-02:52
and unfortunately my 5167r is the odd one out. They have emailed Patek so hope a replacement will come soon. Interesting the picture you posted had the same problem as my watch but I notice that that picture is from a site selling fake watches Will keep y... 

I would...

 
 By: doobooloo : January 26th, 2014-06:37
...first compare with other 5167's in the flesh to see if such variations are common. Although, the fact that such obvious variations are common does not make it right. Then, I would immediately request to have it sent in to Geneva for casework to have th... 

Ofcourse unacceptable. The real question is how

 
 By: Hiëronymus : January 26th, 2014-07:36
it got pased controle at PP.

Would you sell it to me, at a premium?

 
 By: Doctor : January 27th, 2014-20:56
This is like having a white German Shepherd. The breeders will just kill it, but there are people who prefer something that is rare.

Yes that looks awful.

 
 By: AK797 : March 16th, 2014-08:24

Compare it with another new model

 
 By: AnthonyTsai : January 26th, 2014-13:49
If the other one isn't like this, then I'd send it back and ask for a new case. - AT

hard to see the problem

 
 By: watch-er : January 27th, 2014-16:52
from your photo. Why didn't you examine before you bought it. I like to have the dealer inspect any watch I buy. You skip all those steps when you take delivery of a sealed watch, which makes little sense with a watch you intend to wear.

Well, I looked for marks and defects

 
 By: SooS : January 27th, 2014-23:30
on the dial. I did not expect a misshapen watch from Patek especially since it was sealed!

The cases are forged (stamped) and the hand finished

 
 By: Ed. W : January 28th, 2014-08:13
I find it unlikely that there would be such a gross accident, it's likely designed that way. As others have said, compare it to another one.

An update

 
 By: SooS : March 15th, 2014-15:36
An update for those interested. Went in today to pick up my second replacement factory sealed 5167r. Patek had accepted the last one as not up to standard and provided a replacement. Unfortunately this one is worse. One of the 4 lugs was unusually narrow ... 

Sad to hear...

 
 By: Chopper88 : March 17th, 2014-02:36
Sounds like a troublesome experience! So you're waiting on your fourth(!) one now? What did the dealer have to say about this? I can't imagine handing a watch to someone who's so picky (and you have the right to be) when the fault is even worse. Does he u... 

Yes the 4th one..

 
 By: SooS : March 17th, 2014-03:09
..but the first wasn't Pateks fault. The dealer gave me a re polished display one instead of a factory sealed one which they agreed when I ordered. Yes the dealer understands but feel that as it's hand finished they feel it can't be a perfect as a Rolex c... 

I'm with you

 
 By: Chopper88 : March 17th, 2014-03:33
Why should there be an issue when producing and hand finishing this particular watch, where it doesn't happen on SS Aquanauts, or Nautiluses, or every other elaborate case design that is produced? I think it should be just as perfect as a Rolex case, for ... 

AD gave you a re-polished display piece?

 
 By: tom2517 : May 7th, 2014-02:13
I would stay away from them from now on, unless they told you in the first place and gave you a bigger discount.

It was a new sealed one..

 
 By: SooS : May 7th, 2014-08:20
... from Patek. As it was the 3rd replacement (ie. 4th watch) it was apparently checked by a director before being factory sealed and dispatched to London

Finally got my replacement 2 weeks ago.....

 
 By: SooS : May 6th, 2014-14:35
....and my 5167r is now very acceptable. Not perfect in terms of symmetry but good enough for me. Superb service from my AD. Love the watch and definitely worth waiting for a good one!

They are NOT hand made!

 
 By: jonrus : March 15th, 2014-18:03
I participated in a PP factory tour, and they are NOT hand made! A worker will place the metal with his/her hand on the machine, and the rest is done by the machine. Afterwards, the worker takes the piece out of the machine with his/her hand and place the... 

metal fabricators

 
 By: nice2guy : March 15th, 2014-18:14
I have a relative who is a metal fabricator. Metal is placed in the machine and totally cut from info. pre programmed in a computer. I would assume this is how it is done with watch cases. He does have his share of quality control issues due to computer e... 

Another update...

 
 By: SooS : April 1st, 2014-11:24
My watch has been inspected by Patek Geneva and they have apologised for the inconvenience. I was told that they will now be producing one for me which will be checked by a 'director' before packaging at the factory for dispatch to London. This will take ...