Patek Philippe

can you see the defect This message has been edited by sdd7820 on 2008-06-15 12:36:35...  

this watch was newly purchase in a sealed box from an AD.

With the amount of $ you must have paid for this, you should not accept this stain. As the defect is on the dial, there is no way that AD can say you damaged it yourself. Take it back and ask them to sort it out. As a responsible reputable watch company, ... 

well if that was the case it would be amazing.I mean its crazy when the light shines on the dial it really hurts me that such a beautiful piece is ruined by that stain. they are willing to change it but are making it so hard for me to change the watch tha... 

They've offered you an upgrade to a 5712 or maybe a 5980 with you paying the msrp difference? I'd jump on that. Or they will exchange dials. Why do you keep taking these blowup pictures?

yes they did but the AD did not give the watch to my assistant who went with the watch.They were giving a 5712/1A with the price difference. So I asked Patek Philippe that I would like to have the watch in the UK or France and they said that is not possib... 

I also asked Patek that I am not interested in the 5712/1A as I cant travel ( fly) my self and would gladly take a new 5711/1A in Europe but they said NO!!! go to the ad and take the 5712/1A...but Ad did not want to give it... I guess its a crime to buy a... 

These dial QC problems are happening quite often on the Nautilus and Aquanaut models with colour/shading differences and scratches and smudges seen on watches that were taken straight from the sealed box. Patek is happy to take these watches back but the ... 

so I don't buy from them. Can't you just return the watch and get a refund? I believe the ADs in the US would honor that. Hope things work out for you. Good luck.

I would have to go there for that...

"I had also sent my assistant 3000 thousand miles away only to hear from the AD that I need to come my self to change it even though Patek Philippe informed the AD to change it for me if I sent some one." Did you arrange this in advance of sending your as... 

Don't worry. Just call and send it back to PP through your AD and they will either give you a new one or change the dial for you. This message has been edited by adriantsang on 2008-06-13 21:49:05

I can't travel to change a watch... I am going to be in the EU where Patek has its own stores so they could with replace it there but the said they do not intend to and gave me the options mentioned in my other posts. they are how ever willing to change t... 

These stains are clearly visible and as i have already suggested IMHO I think this dial was destined for a 5712 and then changed for the 5711 after some initial markings were made - it just seems strange that those stains seem to be in exactly the same pl... 

I just want them to replace my watch and give me what I should have got in the very first place. Being hand made etc etc I can understand if there is a defect but what I cant understand is why is it so hard to replace the watch and give the customer a new... 

You said they offered to replace the dial, what is wrong with doing that?? It WAS a new watch until you bought it, now it is a used watch. Registered under your name. Even if we all assume it is perfect, Patek has no way of knowing that. You may have put ... 

do you thinks that fine? defects like this should not really be there in the first place and if they are then a swift solution is the best... you think I enjoy wasting so much time after this... when you see it in person I am sure you will agree that is n... 

a nick here, a ding there, etc. etc. They offered to exchange the dial, have them send you a packing slip, send them the watch and let them do it.

Hi, I suppose there are rules (in dealing after sales services) for PP like for the others. You buy a new PP from a PP AD and 20 days later you discover a "problem". Well it is no longer a new watch, there's a problem under warranty so they offer to repla... 

Well I have contacted Patek and they were partly helpful... let me not get to what i have been told and what I have been promised cause its not happened. the reality is that if they can't produce defect free watches they should slow the production and loo...