Patek Philippe - Guidance for defective 5123r

Guidance for defective 5123r

Dec 04, 2013,14:14 PM

A few months ago, I tried on and purchased a 5123r from my local AD. Wore the watch around the house for a few weeks and found it to be running about 10s fast per day. My AD told me to bring it back and he would ship it to Stern in NYC for service. He made a good faith effort to call them and they agreed to "move it to the front of the line" with an estimated turnover of 4 weeks including transportation. Upon inspection by the PP watchmaker, they found oil displacement in the hairspring necessitating essentially a full service. It has been 7 weeks already and the watch is still with the watchmaker and not even in quality control yet. This means it is several weeks from being shipped. Is this time frame common for PP? Should I be concerned about having a watch that needed so long for service immediately after purchase? My current desire is to just buy a new watch and sell this when it comes back. It's already registered so my AD can't exchange it for another model from his stock.

Routine service for a calatrava

By: abe : December 4th, 2013-15:16

especially of a basic 215PS, manual wind caliber should not take that long!! The big question obviously is that why this brand new watch behaved the way it did! ideally your AD or HSWA should just replace the watch with a new one; however, to my knowledge...

Unfortunate position for you with a new watch because

By: whit : December 5th, 2013-09:09

the only remedy is the full service which will take time. Currently, HSWA has their hands full and the lead time is far greater than in years past. Of course, that doesn't make you feel any better about your watch because their predicament is now yours. S...

Patience

By: watchnewbie : December 5th, 2013-17:36

Watch repair near complete and will have treasure in a few weeks. Not bad turnover time considering holiday season and convinced HSWA will have it perfect.

That's normal...

By: patrick_y : December 6th, 2013-09:05

HSWA is a little behind schedule due to the large influx of watches and the serious weather problems affecting NYC. They've been delayed for a few reasons: 1. They moved (their fault). 2. Computer failures (their fault). 3. Power/electricity problems (not...

the storm was more than a year ago....

By: mjnoumoff : December 8th, 2013-14:48

and Patek is located in Rockefeller Center area, not Financial District. it would make sense for Patek to have caught up with "that" delay by now.

We should be careful with what we wish for...

By: patrick_y : December 9th, 2013-08:39

We all wished that things would go faster, but is this really what we want? Honestly, Patek Philippe's service center in New York has always been very busy. Even during a normal routine year without any computer failures and weather issues, they probably ...

I think the problem with the lengthy service issues

By: whit : December 9th, 2013-13:31

stem from not only circumstances which you have mentioned but more. Patek's increased production in just the past ten years or so and coupled with the number of watches sold via auction would naturally require changes to accommodate the ever increasing bu...

You're absolutely right...

By: patrick_y : December 10th, 2013-08:35

You are correct the forecasting of future service needs have not been addressed. However, these companies are overly cautious to expand, and if they did hire new watchmakers, they'd rather employ them in making new watches (making more immediate returns o...

Too Long?

By: patekova : December 9th, 2013-09:11

I wouldn't be concerned that is is taking this amount of time to come back. The time period shows how seriously Patek and HSWA take satisfying their customers and attempting to have their watches perform with a very high standard of performance. My person...

service

By: nice2guy : December 11th, 2013-07:30

That's unfortunate. Chances are, when the watch comes back, it will be perfect. I am sure they will add the service time to your 2 year warranty. I had the same issue years ago with oil on a brand new Patek bought from an AD. My watch did come back from H...