patrick_y[PuristSPro Moderator]
28515
I'm confident that this letter is enough reminder to the ADs to never sell watches with packaging ever again.
Jun 14, 2023,00:49 AM
It's possible that the AD in question here wasn't familiar with the rules. Or had sold so many to this client in the past in such a manner that they never thought it'd bite them in the rear. Well... That was short sighted thinking. I would think that the client could pass away and his progeny might not be aware of the rules and just sell the watches sealed without knowing the distress it would cause the AD. Either way, that scenario is foreseeable and the AD should've explained to the client that there is such a rule - had they been aware of it. It's an easy conversation to have.
But to answer the question in the original post... If I were Patek Philippe, I'd ask each Account Manager to remind each AD's General Manager or buyer. The Account Manager would then log the date, time, place, and medium of each conversation. Spoke to John Smith, General Manager at Mung Bean Jewelers in Hong Kong on this date at this time by this medium (in person phone call or in person meeting).
But for ADs who do continue to break this rule, then their allocations should be reduced, and if the rule is still broken, then there needs to be a big conversation here and identification of what is the problem. Maybe the clients are going dumpster diving and finding these things in the garbage (sounds incredulous, but I know for a fact this has happened before).